Privacy Policy

Information We Collect

To provide our services and comply with legal requirements, we may collect the following types of data:

• Personal Identification Data: Name, date of birth, country of residence, and contact information (phone number, email address).
• Financial Data: Transaction history, deposit and withdrawal details, and payment method information.
• Technical Data: IP address, browser type, device information, and activity logs on the platform.

How We Use Your Information

Your data is used strictly for the following purposes:

• To create, manage, and secure your 1win account.
• To process deposits and withdrawals efficiently.
• To comply with KYC and AML regulations as required by our licensing authority.
• To improve our platform, troubleshoot technical issues, and prevent fraud.
• To send you relevant promotional offers (you may opt out at any time).

Data Protection and Security

We employ industry-leading security measures to safeguard your data:

• SSL Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL encryption.
• Access Control: Strict internal protocols ensure that only authorised personnel have access to sensitive user data.
• Security Limitations: As 1win currently relies on password and contact verification (without 2FA or biometrics), we strongly urge users to keep their login credentials confidential and use strong, unique passwords.

Third-Party Sharing

We do not sell your personal data. We may share limited information with trusted third parties only when necessary to:

• Process payments through our financial partners.
• Comply with legal obligations or regulatory requests from the Curacao eGaming authority.
• Prevent fraud and ensure platform security.

Your Rights

As a user, you have the right to request access to, correction of, or deletion of your personal data, subject to our legal obligations to retain certain records for regulatory compliance. To exercise these rights, please contact [email protected].